Customer Testimonials

Friendly and efficient. Jose was on time and up front about the slight delay with service due to an accident on the 405. I was in and out in under 2 hrs

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People are nice and friendly! The service is ok! Small dealership don’t wash the cars! It took 4 to 6 hours for a recall they give no rental!

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I received great service, the people at acura make sure the process is smooth and efficient. My car always runs great after I get it back.

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Very satisfied with the way we were treated very helpful with the information that we received good customer service

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Jacqueline and Acura of Los Angeles are simple the best The services performed on my car were fast and affordable and she kept me posted the whole way!

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Went in to have my car serviced. They started at my appointment time, no waiting. Didn’t have to wait to long for them to complete the service and I paid a fair price.

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The Worst Service Experience I’ve Ever Had I’m extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly frustrating, time-consuming, and handled with shocking unprofessionalism. If I could give zero stars, I would. My first visit was in November for a crankshaft engine recall. I was told the repair would take 2–3 weeks, but they kept my car for over a month and a half. When I finally picked it up, the engine cover was loose and wobbling due to a missing washer. They admitted ... Read More

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DealerRater - Jul 31, 2025

The Worst Service Experience I’ve Ever Had I’m extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly frustrating, time-consuming, and handled with shocking unprofessionalism. If I could give zero stars, I would. My first visit was in November for a crankshaft engine recall. I was told the repair would take 2–3 weeks, but they kept my car for over a month and a half. When I finally picked it up, the engine cover was loose and wobbling due to a missing washer. They admitted the mistake and made me come back a week later to install it — wasting another two hours of my time for something that should have been done properly in the first place. More recently, I took my car to a nearby Honda dealership for an oil change, and they informed me that the splash guard cover underneath the engine was completely missing. Since the only major service my car had received was at Acura of Los Angeles Westside, I knew it had to be their error. I returned to Acura and spoke to the service manager, Willie Pittman — who, without exaggeration, is the rudest, most unprofessional manager I’ve ever encountered. He reviewed their intake video and confirmed that the splash guard was on the car when I dropped it off for the recall service — and yet, he refused to take any responsibility for its disappearance. Instead, he made me pay $130 for a new splash guard and told me they would install it “for free.” When I brought the car back for installation, I was told it would take 90 minutes — it took two and a half hours. Then, I was hit with another charge: $41 for the plastic pins used to install the guard. I had been quoted $0.75 each for these pins (there were only 8), but he insisted they were $4.75 each. When I calmly questioned the price, he accused me of lying, said I was “trying to get freebies,” and began yelling at me in front of the entire staff and other customers. When I asked to speak to the dealership manager, he arrogantly told me, “I’m THE BIG CHEESE around here — no one’s going to override me, and no one is going to listen to you. It is what it is.” That’s a direct quote. The level of disrespect and ego was astounding. When I tried to verify the price with the employee who had originally quoted me, Mr. Pittman literally intercepted me, told the employee not to speak with me, accused me of trespassing, and called the police on me — all because I wanted to clarify a price I was being overcharged for. I called the police myself and waited. Eventually, I spoke to the employee, who admitted he had initially told me the pins were $0.75, but said my car required a more expensive type — something that could have easily been explained civilly. This entire experience was beyond frustrating — it was humiliating, emotionally draining, and financially unfair. Willie Pittman should not be managing any customer-facing role, let alone running a service department. His behavior was unprofessional, aggressive, and completely lacking in integrity or customer care. Acura of Los Angeles Westside has lost my business forever — and I strongly encourage others to think twice before trusting your vehicle with this dealership. Mistakes happen — but how a company handles them is everything. And this was an absolute failure.

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Excellent experience from start to finish! Alexa was my first point of contact—she was friendly and helpful over the phone, and quickly connected me with Chris. Chris made the paperwork process smooth and easy, and Rod was great during the test drive—informative, patient, and no pressure at all. The whole team was professional and welcoming. I ended up getting my car here and couldn’t be happier. Highly recommend this dealership for a hassle-free and pleasant car buying experience.

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We had the pleasure of meeting Rodrigo, an incredible salesman who was professional, friendly, and extremely helpful during our entire leasing process at Acura of Los Angeles. Rod answered all of our questions promptly and was very accommodating to our requests. He tried to provide the best deal for the multiple options we were considering. He was incredibly patient, going on test-drives and explaining the different car functions for us, knowing that it was our first time driving a ZDX and leasing a car in general. We couldn't be happier with our experience here thanks to Rod and the ... Read More

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DealerRater - Jun 19, 2025

We had the pleasure of meeting Rodrigo, an incredible salesman who was professional, friendly, and extremely helpful during our entire leasing process at Acura of Los Angeles. Rod answered all of our questions promptly and was very accommodating to our requests. He tried to provide the best deal for the multiple options we were considering. He was incredibly patient, going on test-drives and explaining the different car functions for us, knowing that it was our first time driving a ZDX and leasing a car in general. We couldn't be happier with our experience here thanks to Rod and the team at Acura of LA. Rod truly went above and beyond and we are very grateful for his assistance and expertise.

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Efficient and not too aggressive. No no no no no no no no no no no no.

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Jonathan was a pleasure. He was my service consultant. He was very accommodating, friendly and did a great job keeping the service appt on schedule as I had a tight turnaround

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Thanks to david at acura for my brand new suv i wasn't expecting to get it but by all means he made it happen and i drove off the lot with me being a first timer,if you in the market for a new vehicle definitely check them out also eddie and renaldo also came through for me in clutch i wanna thank the whole team

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Bought an Integra with this dealership best experience and very helpful and understanding people 10/10

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They were quick, clear and polite and fixed my Acura without a hitch. I would recommend them.

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The dealership is awesome. The crew is is friendly and very help. They we very willing to work with me on all accounts.

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My experience at Accra LA was very nice. Customer service was excellent. Car due on time

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Great service from beginning to end , received updates from app while my vehicle was getting repaired easy way to approve or decline repair . All the information that was giving was with great detail. Everyone at this location greeted with great respect. Even after the visit I would receive messages and updates .

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Team at Acura of Los Angeles Westside are professional and knowledgeable. I was happy with the quality and time it took to complete my service. Location of dealership made it easy; just off the 405 Freeway. I highly recommended this dealership.

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I would never bring my car there again. The battery test showed pass and it’s good but they insisted I should replace it with a new one .im a Honda guy I’ve bought six Hondas from Scott Robinson but with my experience with this Acura RDX, I’ll never buy another Honda or Acura

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Seamless service, plus a great experience with complementary pick up and drop off. Thank you Claudia, Jackelyn and team!

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Fast friendly service. Always felt taken care of. Picked up serviced and delivered car in 24 hours. Washed.

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Treat it very well, Professional, Attentive, Thorough, the entire teams was awesome 👌 Never experienced dealership that cares!!

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Everyone I encountered was kind and helpful. Although the dealership does not yet have all of the necessary equipment to perform all services (i.e. replacementof recalled parts), it is more convenient for me to drive to this location than to Torrance.

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Claudia was great. Very helpful and patient and answered all my questions. So glad Acura opened on Culver City since it’s not easy to get to the Valley or Torrance from the westside.

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This leasing process was the smoothest I’ve experienced in all my years of car buying/leasing! The staff were helpful, knowledgeable and kind! Ethan and Eric especially were the best!

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